Returns & Exchanges

Due to the perishable nature of our premium seafood, SEATOPIA cannot accept physical returns once a delivery has been completed. However, we are fully committed to your satisfaction and will provide a replacement or credit for any order that arrives damaged or fails to meet our quality standards.

1

Inspect Your Delivery

Upon arrival, please immediately inspect your shipment to ensure all items are present and have maintained the proper temperature during transit.

2

Document Issues

If you notice any damage to the packaging or quality concerns with the product, take clear photos of the items and the shipping label within 24 hours of delivery.

3

Contact Support

Email our concierge team at support@seatopia.com with your order number, the photos of the product, and a brief description of the issue encountered.

4

Resolution Processing

Our team will review your claim within 48 hours to issue a full refund to your original payment method or arrange for a complimentary replacement shipment.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing